Hotels in Russia On-Line. Supported by Reservation.RU

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Online reservation Reservation, payment and confirmation - in real time mode. The payment for reservation in Online mode should be made by credit card Online. Standard reservation (Upon request) Payment should be made after confirmation of booking by Reservation.Ru operator and in the time limits specified by the operator. The payment for reservation in Upon request mode, shall be made by credit card Online or by bank transfer.
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1. General Provisions
1.1. The terms "System", "Reservstion System", "Web Site", "Reservation.RU" and "Company" are related to the “ Svoy Travel" LLC, registered in Russia at the legal address: Bolshaya Filevskaja st., 19/18., 125009, Moscow
"System User" or "User" is an individual person or legal entity registered in Reservation.RU system with the aim to make reservations through system or indirectly through an official partner of the reservation systems of services for booking hotel accommodation and other services offered by the system.
1.2. The system is designed for Reservation of accommodation through the website located at Internet address: http://airport-kaliningrad.reservation.ru. The system does not own the means of accommodation, and therefore, reservation performed in accordance with Russian legislation and on the conditions of specific service provider.
1.3. All cases of registration in the System, as well as the use by Company information related to User’s registration and bookings made by him, are governed by the following rules, conditions and notes. Registration and use of this system designate the agreement of the User with all rules, conditions and notes placed on Reservation.RU. In case User does not agree with these Terms and Conditions, User may not use the Site in any way or make a booking.
1.4. This System is suggested for use with the consent of the User, without changes to the terms, conditions and notes that are here in the form in which they exist at the moment of booking.
1.5. The name Reservation.RU and Reservation.RU logo are registered trademarks of "SvoyTravel” LLC”.  All rights reserved. Other products or company names mentioned on this site may be trademarks of their respective owners.
1.6. This Web site may contain links to Web sites, which are managed and administrated by other individual persons or legal entities. Such links are mentioned for information only. Reservation.RU does not control such websites and is not responsible for their content and exploitation. By placing links to such web sites, Reservation.RU does not create any support material, or any connection with their owners.
1.7. Registration and use of this system is considered by the Company in accordance with Clause 3, Article. 438 of the Civil Code of the Russian Federation, as the acceptance of the User of the proposed offer made by the Company, and therefore, arise between the Parties are treated as contractual relations, on the conditions specified on the Website, as well as the laws of  Russian Federation in part, unforseen by System.

2. Booking Conditions
2.1. In the search form User specifies a name of the city, date of arrival and departure as well as, where needed, determines additional search options. To specify the conditions and the possibility of reservations, according to search terms needed to press on "Search" button.
After the search procedure on the screen will appear a list of accommodation matching search criteria made by the User, regardless of vacancy. For more information on the property, User should go to the corresponding information link.
In the section "Prices" the User defines the accommodation option and makes a transition on the corresponding link in the "Upon request" or "Online", after which you are automatically transferred to the "Reservations" section. For reservation made in "Upon request" mode, during the working hours, the dedicated Reservation.RU manager will contact User by communication means specified by the User.
When booking made in “Online" mode User includes in booking the necessary information about the guests and makes the payment for the reservation in the time allowed by system.
2.2. Reservation services in accordance with Users demands, is based on contracts between Reservation.RU and  the hotels or suppliers of hotel services, e.g. as hotel complex, or their authorized representatives on the basis of  performance requirements defined by the terms of the contract with the appropriate service provider.
2.3. Cost of accommodation service determined in accordance with the prices listed at Reservation.RU at the moment of reservation made by the User.
2.4. Published rates are quoted in rubles, include VAT and are valid for individual users of the system. Group-rates are provided by Reservation.RU operator Upon request.
2.5. 2 booking modes:
a) In "Online" mode, the user has a possibility to book, pay and receive confirmation in real time frames.
b) In "Upon request" booking-mode, reservation arranged via Reservation.RU employee, the user is supposed to wait for confirmation from Reservation.RU, and only after this to pay for hotel reservation. Rerervation.RU manager sends confirmation, controls the payment, and sending out vouchers to the User.
"Upon request" Booking is operating on the basis of correctly completed application via hotel booking engine Reservation.RU or on the grounds of applications received by the operator Reservation.RU by phone, E-mail or any other means of communication. 
Bookings "Upon request" are serviced by Reservation.RU personnel during the working hours of the company and not later then 24 hours after request was placed by User.
In case the User's application is submitted during weekends or public holidays, Reservation.RU will proceed it in the first subsequent working day.
2.6. In exceptional cases Reservation.RU reserves the right to replace the pre-booked by the User hotel accommodation for equal or higher grade, with no change in the rate. Reservation.RU immediately informs the User of the performed replacement.

3. Payment
3.1. Reservation of the hotel rooms is carried out on the basis of 100 (one hundred) % prepayment, which is performed by customer in following ways:
a) During the process of making reservation in "Online” mode.
b) After receiving confirmation from Reservation.RU operator in "Upon request" booking mode.
In all circumstances, payment for a booking must take place within a certain time allowed by system for each booking mode, which is automatically determined while booking “Online" mode or articulated by Reservation.RU operator when booking "Upon request".
2. Forms of payment for hotel accommodation and Reservation.RU services:
a) Online credit card payment at Reservation.RU website.
b)  Bank transfer to Reservation.RU account.
3.3. For reservations made in "Upon request" mode, the User must promptly inform the Reservation.RU operator about performed payment. If payment confirmation is not received on time, Reservation.RU operator has a right to cancel the booking.
3.4. Accounting records - report of completion and invoice are provided to individuals - on demand, and for legal entities - always within a period not exceeding 7 (seven) banking days from the moment of services accomplishment, at the central office of Reservation.RU at: Bolshaya Filevskaja st., 19/18., 125009, Moscow, and also sent out to specified by User mailing address of legal entity.

4. Reviews
4.1. Reservation.RU system offers to the Users the opportunity to place their own reviews. Thus, users surrender any copyright on their placed reviews. Comments may be used without any restrictions or permission of the author, can be copied, reproduced or published in any medium and in any form by Reservation.RU or its partners.
4.2. User absolutely agree not to post comments, not related to the topic, as well as the requirements of these rules and conditions and any related recommendations published on this web site.
4.3. Forbidden to display as a comment - texts subjects of copyright, when user does not own it or have no right to use them.
4.4. At the moment of distribution of User comment, reviews should not contain outdated information.
4.5. Forbidden to publish information which may be harmful to any third party or their business activities, or to insult them. In particular, it is forbidden to post any comments, information or other materials that do not correspond to reality, created with malicious intent, appear to be defamatory, offensive, indecent, or which may be considered as such.
4.6. It’s prohibited by any manner of means to deceive or misinform readers, as well to produce any fraudulent or illegal activities or promote it.
4.7. Reservation.RU is not involved in editing user’s reviews or feedbacks, and within the limits established in accordance with legislation, does not bear any responsibility for their content, as well as for their subsequent publication, use and distribution. Reservation.RU is not involved in verification, confirmation and approval of the views and comments contained in the user’s feedback, they are treated as personal opinions of individuals, by whom they were posted.
Any decisions made on the basis of reviews or comments appearing on the service are taken at readers own risk.
4.8. Reservation.RU reserves the right for any reason in its sole discretion to refuse to post reviews, and delete messages without notification. Among other things, these measures can be taken in case of a complaint from third parties sent to Reservation.RU, as well as in the case when Company feels that there is a violation of existing rules and conditions.
4.9. In case User wish to make a complaint regarding any feedback, comment or material posted on the website, it should be sent to info@Reservation.RU, with maximum of details related to this issue. In this case, Reservation.RU reserves the right to demand from User any additional information related to the subject of the complaint, and, if necessary, request identity confirmation.

5. Liability of the parties
5.1. User of the system confirms that at the moment of reservation, User reached age of 18 (eighteen) years, and possess the legal authority to enter into this agreement and the use of this website in accordance with all given terms and conditions.
5.2. Registering in the System, the User agrees to keep their registration information from misuse by alius.
5.3. User agrees to be financially responsible for any actions taken in the system under his registration data, unless it is proved that the registration data have dropped out of his conduct as a result of wrongful acts of third parties, including, among other things, living together with him, adult and minor family members, and the User had undertaken all possible measures for timely notification Reservation.RU of such disposal.
5.4. User agrees that all information provided by him or by persons residing with him, is true and accurate. Any speculative, false or fraudulent booking or reservation for the purpose of resale, of course, is prohibited.
5.5. User agrees that the reservation service on this web site should be used only to process legitimate reservations or order other services for themselves or for the benefit of another person, legally empower User to such actions. User understands that abuse or misuse of the booking service on this web site may result in the imposition of the ban on his subsequent access to such services.
5.6. User agrees to abide by the rules or conditions of booking and request of other services as defined by any other supplier with whom the settlement will take place, including, without limitation, timely payment of specified amounts and compliance with rules and restrictions made by supplier concerning the availability and use of services.
User understands that violation of the terms of use may lead to cancellation of his reservation(s), as well as to limit subsequent access to system resources and the loss of any amounts paid for such reservation(s), as well as a deducting from his account any cost, which Reservation.RU will carry out, because of such violation.
5.7. User of the system agrees not to modify, copy, distribute, transmit, display, not to demonstrate, not to reproduce, publish, no license, or create derivative works, transfer, sell or resell any information, software, goods or services received at Reservation.RU. 
Among other things, the User agrees to:
a) Not to obtain access, not to monitor or copy any content or information on Reservation.RU using a robot or other automatic or manual mode for any purpose without specific written agreement from Reservation.RU.
b) Not to violate the restrictions of the robot access prohibition on this site or to block or deviate other measures to prevent or limit anyone's access to Reservation.RU.
a) Not to take any action that imposes or may impose an unreasonable or disproportionately large load on Reservation.RU infrastructure, publish a link to any section of the site for any purpose without the written permission from Reservation.RU.
5.8. By using this site, User agrees to indemnify the Company, its affiliates and / or their respective suppliers and any of their employees and agents from any claims, causes of action, demands, penalties, losses, damages, fines, penalties or other costs and expenses any kind, including but not limited to, reasonable legal costs and accounting boards, suffered by the user or someone on behalf of the User over responsibility, as described above or any third party as a result:
a) in case User violates these rules, or the documents listed here.
b) Violation by User any law or the rights of third parties.
5.9. User is responsible for fulfilling his obligations towards Reservation.RU, as well as for impairment to Reservation.RU any material loss, and damage to its business reputation.
5.10. User booking at Reservation.RU, represents the interests of all guests, included in the booking, is responsible for the accuracy of data inserted in the booking, and for fulfilling by all the guests all described in subsection 4.2. rules, obligations, including financial obligations for services and penalties in case of cancellation.
5.11. Reservation.RU is responsible for the material damage caused to User of the system due to the shortage of services rendered, in the manner and extent prescribed by the Russian legislation, except in cases where the violation occurred as a result of the force majeure.
5.12. In case of cancellation of prepaid reservation, Reservation.RU refunds to the User the full amount for the services ordered with the minus of the penalty amount, which is paid by User in case of hotel cancellation or change of the reservation for individual guests, unless otherwise specified, less than 24 (twenty four) hours 30 min. of the estimated check in hours at the hotel (11:30 AM, local time), as well as non-arrival of guests to the spot of initiation of ordered services at specified time.
Penalty rate is the cost of all services ordered at Reservation.RU falling on the first day of service. Terms of penalties in case of booking cancellation for groups of tourists are defined by the Agreement between Reservation.RU and the hotel, and communicated to User before the confirmation of the requested booking.
5.13. According to written claim from the User, in case of pre-scheduled termination of use of services provided by Reservation.RU, User may recieve an amount not exceeding the value of the ordered hotel accommodation and meals in lieu of the number of days from the day following that when the service was discontinued.
A written claim should be sent to the address stated in "Contacts" section on Reservation.RU web site, not later than 24 hours before the intended date of departure, with simultaneous notification to Company managers about prescheduled departure. In some cases (during high season, exhibition dates, etc.) the period for notification of early departure may be increased.
In the case of late notification of early departure, Reservation.RU reserves the right to claim penalty.
5.14. Parties will be excused from its obligations in case of force majeure like earthquakes floods, fires typhoons, hurricanes, snowdrifts hostilities, mass diseases, strikes modified visa regimes in CIS and Baltic states, transportation restrictions, prohibitions of trading operations with individual countries owing application due international sanctions and other events beyond the reasonable control of parties. At the moment when such circumstances occur each party obliged to notify the other side as soon as possible.

6. Liability limitations
6.1. Nothing in these Regulations shall be construed to limit or exclude liability of Reservation.RU in the case of its illegal actions, which caused heavy consequences.
6.2. The information, software, products and services published on this website can contain errors like discrepancies or misprints. In particular, Reservation.RU does not guarantee the accuracy of photographs relating to hotels, as well as descriptions, related to hotel services and other information published on this site, due to fact that much of the information provided by the suppliers. Reservation.RU is not responsible for any inaccuracies.
6.3. Available hotel ratings at Reservation.RU are for information only. The Company does not guarantee the accuracy of these ratings.
6.4. The information provided on the site periodically changes. Reservation.RU, partners and/ or their respective suppliers may make appropriate changes at any time, without notice to system Users, including registered Users.
6.5. Reservation.RU does not guarantee the convenience of information, software and services contained on this web site for any purpose other than commercial purposes of the Company.
Posting an offering for sale on this website of any products or services do not imply supporting or recommendation of such products or services, it’s only suggested for Users choice.
6.6. Hotels and other service providers for Reservation.RU are independent service providers, and are not agents or employees of the Company. The Company and its partners are not responsible for the acts, errors, omissions, statements, warranties, breaches or negligence of any such supplier or for any personal injury, death, property damage or other damages or expenses arising from the aforementioned. Reservation.RU not responsible for and does not return the amount in case of any consequences associated with the actions of third parties, due to the delay, cancellation, rebooking, etc., and will not reimburse the possible additional costs caused by such actions.
6.7. Under any circumstances, Reservation.RU will be not liable for any direct, punitive, incidental, special or consequential damages in any manner associated with using this website or related to delay or impossibility of website usage.

7. Claims
7.1. In case of a claim during the service process, User must write the claim and certify it at of hotel. The documented complaint should be submitted to the specified address at the "Contacts" section of Reservation.RU, within 21 (twenty one) day from the date of termination of the use of ordered services. Reservation.RU, do accept claims only with the resolution from the hotel representative, and it should be stated, that it was impossible to satisfy the claim on spot. Within 10 (ten) working days, Reservation.RU is supposed to indemnify Users losses, or provide him with valid denial letter. 
7.2. At all events, the amount of Users damages reimbursable by Reservation.RU, may not exceed one hundred (100) % of cost, of purchased but not rendered services.
7.3. User may decide a dispute with Reservation.RU at the court in the manner prescribed by Russian Federation legislation.
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